Frequently Asked Questions

Where is my order?

You will receive a tracking number once your order has been processed for shipping.

How long will it take for my order to ship?

Please allow up to 5 days from the time you place your order until the time it is shipped. We typically ship twice weekly on Sundays and Thursdays. 

How are shipping rates calculated?

USPS First Class Package shipping rates are based on a customer's address and the weight and dimensions of their order. 

Does REC ship internationally?

Unfortunately we do not ship internationally at this time. You must have a 

Can I return or get a refund for an item I ordered?

We do not currently offer returns or refunds.

Who do I contact about my order?

Please send an email to with your name and order number.